Otherwise, this is a recipe for headaches and negative reviews! If you are dropshipping this involves being proactive and either using software or regularly checking.
Buyers want to know where their parcel is. It will also avoid unnecessary messages to you about shipment. No one likes getting negative feedback or being criticized. But the harsh reality is that it is a part of business and life! However, there are a few things you can do to quickly move on and not let it dampen your day.
Getting negative feedback removed from your eBay profile can be a frustrating process, but be patient. It may all work out in the end. It will help you come up with a strategy to improve your performance, earn positive feedback and make negatives a thing of the past.
What do you think of eBay and the feedback process? Could it be improved? Is it working well for you? Be sure to let us know your thoughts and if you have any questions in the comment section below! Remember me on this computer.
Ask an Expert: How to get negative feedback removed on eBay. By Jason Acidre. Can you remove negative feedback on eBay? Why is it important to remove negative feedback on eBay?
How do you change your feedback on eBay? How do you respond to negative feedback on eBay? How do you dispute negative feedback on eBay? Can you hide feedback items on eBay? Other ways to improve your eBay feedback Bonus: 5 Mindset tips when you receive negative feedback Summary. Related posts you may be interested in Comments Sign me up to become a free member of SaleHoo. Add Comment Already a member? Login to comment. Bill Gray on 6 Feb Buyer paid for an item on Feb 2 My policy is the item ships by the end of second business day.
Most of the time I ship next day after I receive payment, but that day was snowstorm and I slept at a hotel close to my work supervisors have to make it in On second business day in early AM I received negative feedback, because buyer did not receive item yet, while waiting with the buyers packed item for my postman to pick up In less then 3 hours e-bay replied with a big NO How can Sellers sell on ebay and have a will ship by end of second business day, if a buyer can leave a negative feedback when my policy was not breeched and ebay does not back up its sellers with awesome feedback scores and a troublesome buyer who has nothing better to do but ruin the reputation of sellers.
Charles Bullard on 22 Jun Wow that is crazy. I purchased a item from a seller who messaged me and told me that he left my ebay item in his wife's car for 4 days. I told him that I understand that mistakes happen but I really needed my item quickly. Since I did pay him right after I hit the buy it now.
Since it was his mistake, I asked him to upgrade my shipping to Priority Mail so I can have it in time. The seller blew me off. I got the package and saw that he still shipped it by 1st class mail so I left him a neutral feedback. I don't know if he contacted Ebay and lied but my feedback got removed.
In this case I said to myself, Why even leave honest feedback if Ebay will remove it?? Mark Hamilton on 25 Dec Sold item on ebay, sent item, item was delivered as per USPS tracking , buyer said they never received item and left negative feedback without any communication!!!
Charles Bullard on 22 Jun That was just plain wrong! That feedback should have been removed Reply. Linda Farrell on 1 Mar Get this I set up a buy-it-now for a specific ebayer I say this because obviously they could not read and bid anyway I am just sick over this I sell hand made things, and get a lot of my customers, because they like my per cent feedback This is so unfair I was laid off from my job and have never been able to find employment You would think they ebay would make exceptions One of these days they will not be on top I can't imagine how much I have paid out to Ebay in all these years for fees I tell them that up front Thanks for listening Reply.
Melody Gorno on 10 May I had a similar situation where I had set up a Buy It Now for someone and someone else purchased the item before the intended buyer could get it. Now I put the price of the item at about double the original price and have the "Let Buyers Make and Offer" option selected. I then send the buyer an email and tell them to make me an offer for the agreed price and I will accept the offer.
This has eliminated the issue. Narender Rathore on 6 Aug Unfortunately , we all have buyer that don't use there brain, just put Negative Feedback. Wholesale on 19 Oct and what if you experience a buyer who is kind of retard and don't want to listen to you even if you have a valid explanation? I think if customer gives the negative feedback than ebay should review it and than give it to the seller it is valid the point every review should be approved by ebay after verifying it.
Mari on 8 Dec Completely agree. Ebay decided not to get involved and came up with " buyer opinion". What if that buyer will call you "a killer"? Is that also ok? This is very, very wrong! Accidentally double listed an item. Sent an immediate apology and full refund I pray for the day that another eBay type service comes up with deep enough pockets to market themselves. Rhea Bontol on 3 Jun Sorry to hear that, Irene. Some sellers i know of take pictures of the items while packing it as proof of item condition.
They also take pictures of the packed item with shipping label tracking number included as an added protection from such scams. Rinz on 29 May Some bad competitors can easily destroy your reputation by simply leaving negative feedback. Ebay should have realized that their feedback rules are so unfair and have cause many sellers' frustration and unhealthy competition. If I were eBay's owner, I would have made better and fair feedback rules.
Its such a pity, dishonest buyers can easily take advantage. All the effort seller puts in for years to build up a reputation can be easily tarnished by a dishonest buyer or competitor who envy your good work.
Ebay should give a chance to Seller to prove their credibility and remove negative feedback from buyers whose sole purpose was to either take advantage of Ebay's Buyer's only favorable policy to get refund back with dishonest feedback or competitors who use new ebay ids to tarnish seller's image by giving negative scoring.
Ebay clearly has overlooked this in their policy matters. He used it til it was totally dead then tried to say it didn't work. Sent me back the IPOD. I told him it was working fine but still gave him a refund I get neg fb for his ignorance Thanks for nothing EBAY!!!! Mari on 8 Dec Very frustrating. I can't understand why ebay hate their sellers. Feedslack on 22 Aug I have just had a buyer leave untrue negative feedback because they could not understand written English.
I clearly said in the item description that the watch required repair yet they are allowed to leave negative feedback saying the watch is fake and I am a fraud because the watch did not work! DESIREE on 28 Oct Had the same problem, I said this product is copy written in bold letters, but instead the buyer bought and left a negative feedback saying the item is a false advertisement that it's copy, and I was did you even know how to read because it's written before you buy it.
Mari on 8 Dec I have buyers who do not read descriptions and then leave bad feedback without even talking to me first. In this sutation, both my negative feedback and the score has been removed. Not happy about that. View solution in original post.
Sounds to me that since the case was closed and the seller did not refund, the seller had won the case or had a "no fault" decision. In this instance your feedback was unrelated to the sellers performance and thus removeable. Sure, sellers CS shop to find the right one. It is commonly discussed on these threads. Its the only way a seller can protect himself.
Looking at your feedback left for others I see no history of abuse so I am sure that in thsi case either the seller was at fault or there truely was no fault. In any case, the feedback is removed so just move on from it. If this seller is bad, he will get whats coming to him. Be thankful that you got your money back. At least the system worked for you in that regard. Though the poor quality of training these people seem to get is also a good reason the shopping for a rep happens.
I guess I don't really care anymore. I'll just keep my eye on the seller. They've changed their name 6 times in two years. Is there a way I'll know if they change it again? Same thing happened to me Unfortunately like any rule or procedure people figure out ways to get around it. Sellers have found out that any "wrong" word left in a feedback gets them off the hook. Looks like your seller is experienced. Maybe they read these boards as most find the info here on how to get rid of bad feedback left deserved or not.
My question to you is how you could spend so much money on an item that is worthless. Be careful next time, this is Ebay. One other possibilty why it got removed. When communicating with your seller, no matter how angry you get, you can NEVER mention you will leave bad feedback if they don't refund.
It's a sure-fired way a seller can call CS and get the feedback removed. Most buyers don't know that. While I am assuming you got your money back, if they closed the case as neither the buyer NOR the seller at fault that will remove the feedback.
If you really want to know I would call back and ask them how the case was closed. A window will pop up that looks something like this: It will include a PIN that makes verification of your account quicker. Call the number and input the PIN when prompted. Once you are speaking with someone, explain to them the situation and be sure to cite the eBay feedback policy. Share This Post Twitter.
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